After-Sale Support
Comprehensive support services to ensure your smart home system runs smoothly with expert assistance available whenever you need it.
Warranty Services
At SmartEra, we stand behind the quality of our products with comprehensive warranty coverage that gives you peace of mind with your investment.
Product Warranty
All Smartera devices come with a standard 2-year manufacturer warranty covering hardware defects and malfunctions.
Installation Warranty
Professional installations performed by our certified technicians include a 1-year workmanship warranty covering any installation-related issues.
Extended Protection Plans
Extend your coverage with our premium protection plans that provide up to 5 years of total coverage, including accidental damage protection.
Maintenance Plans
Keep your smart home system running at peak performance with our proactive maintenance services.
Basic Care
SAR 99/year
Annual system check-up
Software updates
Remote diagnostics
Email support
Premium Care
SAR 199/year
Most Popular
Semi-annual system check-ups
Priority software updates
Remote diagnostics & troubleshooting
Priority phone & email support
10% discount on new devices
Ultimate Care
SAR 349/year
Quarterly system check-ups
Early access to software updates
Advanced remote system management
24/7 VIP support hotline
20% discount on new devices
One free emergency visit per year
24/7 Technical Support
Our expert support team is available around the clock to assist with any technical issues or questions you may have about your smart home system.
Phone Support
Our dedicated support line is available 24/7 for urgent technical assistance.
+1 (800) SMART-HELP
Email Support
Send us your questions anytime. We typically respond within 4 business hours.
+1 (800) SMART-HELP
Live Chat
Connect instantly with cur technical team through our website or mobile app.
Available 24/7
Our Service Level Agreement
We’re committed to providing exceptional support with clear response time commitments based on issue severity.
